Delivery and returns

DELIVERY

Delivery costs are the responsibility of the customer depending on the characteristics of the product and the place of delivery. These delivery costs are subsequently communicated to you during the ordering process (see “Delivery method” section).

For deliveries outside France and the European Union, customs duties of up to 15% of the total (product prices + delivery) may be charged to you by the carrier before you can collect the package.

These general conditions of sale apply to all sales concluded through the website www.byblos-shop.com, subject to the special conditions indicated in the presentation of the products.

IMPORTANT INFORMATION: All deliveries to the UNITED STATES OF AMERICA are subject to US customs delay. This remains beyond our control. Delivery times may be extended by 2 weeks or more, depending on the goodwill of the American authorities.

RETURN AND REFUND

If you are not satisfied with the product, you can return it to us within fourteen (14) calendar days following the date of receipt of the package, for a refund (provided that the product has not been used or damaged).

Returns of products ordered on the site can be made under the following conditions:

- the products must be returned accompanied by their purchase invoice, delivery note or return slip.

- in their initial condition (they must not have been used, nor have suffered any damage, however minimal, and be in a perfectly clean state)

- in their original packaging (with cover and labels)

- to the following address (with the return number written on the package): HOTEL BYBLOS - E-shop - 20 avenue Paul Signac, 83990 Saint-Tropez – France.

As the return costs are your responsibility, we recommend that the customer returns their products by Colissimo with delivery against signature, with a recommendation value or additional insurance guaranteeing, where applicable, compensation for the products up to of their actual market value in the event of theft or loss of this merchandise.

The company LE BYBLOS SAS cannot be held responsible for delivery problems occurring during this return (loss, theft, address error, late delivery, damaged package, etc.).